How Does Energy Switching Work?

How Does Energy Switching Work?

Flipper takes care of the whole process for you.

Saving money on your energy bill with Flipper couldn't be easier. Once you sign up, we start searching the market to find you a cheaper energy deal. When we find a tariff that will save you at least £50/yr, we 'flip' you to it, taking care of all the admin. For more details see below.
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The 4 steps of true auto-switching

1
We SEARCH
‍‍
we check your energy bills to find the best deals

Flipper compares tariffs from 50+ energy suppliers using the data from your bill to ensure our savings calculation is as accurate as possible‍
2
We NOTIFY
we choose from all the energy tariffs on the market

Once Flipper have found you a better deal, we email you the details.

3
We SWITCH
sit back and let us look after your bills

Flipper mange the whole switch for you and keep you up to date by email. But if you do have any questions our energy experts are on hand 8am-6pm Mon-Fri.
4
We KEEP CHECKING
we check monthly for better energy deals

Flipper check the market every month and will switch you every time you can save at least £50. This ensures you stay on the best deal as prices and tariffs change.

How Long Does It Take To Switch Energy with Flipper?

The step-by-step timeline below shows you exactly how the process works. After you sign up the only thing you need to do is send us a meter reading. We do the rest and you never have to worry about overpaying for your energy again.

You sign up and activate your account
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  • Quickly find out how much you could save with our quote calculator.

  • We’ll take your information and payment details, but we won’t charge you until we flip you and save you money.

We check your usage
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  • Instead of estimates, we use the data from your bills to find the best deal for your energy usage.

  • We get your bills from your online energy account. If you don’t have one, we can make one for you. Alternatively you can upload a PDF bill if you’d prefer not to give us your customer details.

We search the market
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  • We’ll search the market according to your preferences about suppliers and payment method. We won’t flip you to a provider who doesn’t meet our 6 minimum requirements for service.

  • We can’t switch some meter types, and we avoid some tariffs — click here for more information on this.

The flip begins
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  • We’ll only start your flip when we find you a deal that meets our minimum savings guarantee — and if you have any exit fees, we’ll take these into account. Our calculations take a few things into account such as your current charges, any exit fees you may have, the time left on the remainder of your current tariff, your standard variable tariff or rollover tariff. This is done automatically: you don’t have to lift a finger. Your first flip could be found in just 24 hours.

  • We’ll email you details of the deal, and forward you your supplier’s Welcome Pack — you should read this, as it contains important details about your contract with the supplier, and your Direct Debit if you pay this way.

  • If you don’t like the deal we’ve found you, you’ll have 14 days to change your mind.

  • At this point, after successfully finding you a better deal, we’ll charge our £30 service fee. We don’t take commission, so our annual fee ensures we’re completely independent. Your fee covers you for a full 12 months of service after the date of the charge.

24 hour
We handle your transition to a new supplier
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  • We’ll set up an online account with your new supplier, so you can submit meter readings and manage your bills. We’ll store the login details securely on your Flipper profile.

  • After 14 days, your flip is “locked in” (it can no longer be cancelled), and your supplies start moving to your new provider.

  • If there’s any issue with your switch process, we’ll resolve it for you. If we need you to act in any way, we’ll alert you.

  • Your old supplier will bill you as normal until your supplies go live with the new company. Don’t worry, there won’t be any disruption in your gas or electricity supply.

You submit opening meter readings
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  • When your new supplier is ready, they’ll ask you for opening meter readings. Submit them to us, and we’ll pass them on.

  • Your old supplier needs to take these readings from the new supplier. This is to ensure you don’t pay twice for your energy.

  • At this point, you can contact your old supplier to ask them to stop your Direct Debit, if required.

4-5 weeks
Flip completes
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  • We’ll confirm to you when your new provider is supplying your energy. If you haven’t submitted opening meter readings yet, you have 2-3 days to do this.

  • After completion of the flip, your old and new suppliers start the account closure process, and agree meter readings.

You receive your final bill from your old supplier
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  • It takes up to six weeks from the day your flip completes to receive your final bill. It can take up to twelve weeks if there are delays in agreeing your meter readings.

  • If there is any issue with your bill, we’ll help you dispute it.

  • If you have a Direct Debit facility open with your old provider, they’ll take the payment for your final bill through that. Otherwise, you should get in touch with them to pay.

up to 6 weeks
You receive your refund from your old supplier
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  • Once your refund has been processed, your supplier will cancel your Direct Debit.

  • If you cancel your Direct Debit before this, your old supplier will send you a cheque, or contact you to request bank details.

  • It can take up to 10 working days from the date the refund is processed for you to receive it.

every month
Ongoing market checks
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  • We’ll check monthly to make sure you’re still on the best deal, and we’ll keep you updated on our market checks and other developments in the energy industry.

  • If we find you an even better deal, we’ll flip you again, totally hassle-free. You can change your switch preferences between flips — giving you a high degree of control.

Start Flipping

Join Flipper and never worry about overpaying for energy again. We guarantee to save you time and money.

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